Micro insurance Social Performance Indicators - April 2012 update 

In 2010, a set of 8 principles and 11 practically focused indicators were identified by the Network’s Performance Working Group in a workshop with 15 microinsurance practitioners from Africa, Asia and Latin America.
 

The indicators, which are closely linked to the financial performance indicators (KPIs), then underwent a testing period through an online survey, telephone interviews and two field visits. As a result, the key social performance indicators got divided into six categories, with each indicator measuring the application of a principle that defines the category.
 

The objective for 2012 is to validate the indicators and publish a handbook on how to use, implement and analyse them for practitioners to use as a management tool.   Read more in the Microinsurance Network's Newsletter  

 

Microinsurance Social Performance Indicators Workshop Report

 

This workshop report is the first public document on social performance for microinsurance. It is the outcome of a workshop with 15 microinsurance practitioners held in Luxembourg on 5th to 7th October 2010 by ADA, BRS and the Microinsurance Network. 
 

The workshop confirms the demand for social performance indicators in microinsurance. It also demonstrates that consensus can be reached amongst a diverse group of practitioners for a set of principles and indicators that can be applied to the wide diversity of microinsurance products and delivery methods.
 

The 8 principles set out the foundation of ‘good practice’ that enables the performance indicators to be achieved. 

The 11 performance indicators include 5 that are also included in the financial indicators handbook, and thus demonstrate the feasibility of working towards a single set of key performance indicators in microinsurance that combine both the financial and social dimensions. 
 

The principles and indicators presented in this report are a first draft and will evolve through field-testing and feedback. Readers are  encouraged to send their feedback to the Performance Indicators Working Group of the Microinsurance Network (info@microfact.org) and to test the principles and indicators within their own organisations.  

 

Click here to download the report or a summary note on the key principles of social performance in microinsurance in English, French and Spanish.

 

Please fill out the form below to stay informed on the progress of the Social Performance Indicators for Microinsurance project.