Social Performance Indicators for Microinsurance Handbook

Microinsurance pioneers and practitioners frequently underline their social focus but are often unable to support these intentions with figures and adapted reports. The handbook 'Social Performance Indicators for Microinsurance' allows practitioners to go beyond good intentions by monitoring and documenting their social performance and improving their operations accordingly.

The handbook maps out a social performance framework from which practitioners can manage their social performance through 4 dimensions: Product Value; Client Protection; Inclusion; and Social Performance Management. Each dimension corresponds to a principle, which is followed by guidelines that illustrate how to apply the principles. Finally, 10 quantitative indicators give insight into the extent to which the principles are being applied for a given microinsurance product. The indicators, of which five have derived from the financial key performance indicators, are designed to be smart and easy to us.

The handbook is the result of a two year sector wide consensus building process led by the Microinsurance Network's Performance Working Group in which a fair representation of microinsurance practitioners took the lead role. It is published by ADA in close collaboration with BRS, GIZ, Grameen Crédit Agricole Microfinance Foundation and the Microinsurance Network.